Refund policy

1. Nature of Our Products

PROLINKLAB ACADEMY offers digital products — including eBooks, video courses, coaching content, and affiliate marketing systems — that are delivered electronically and become accessible immediately after purchase. Because these products can be downloaded, viewed, or accessed as soon as they are delivered, and their value lies in the information and training they contain, we apply the refund policy set out below.

2. All Sales Are Final

Once a digital product has been delivered — meaning that a download link, login credentials, or course access has been sent or activated — the sale is final. We do not offer refunds for a change of mind, failure to complete a course, dissatisfaction with the content style, or failure to achieve a desired result.

This approach is common in digital education and affiliate marketing because digital products cannot be returned in the same way as physical goods. It also helps us maintain consistent pricing for students and affiliates who purchase in good faith.

3. Limited Exceptions

We will provide a refund or replacement only in the following circumstances:

• Non-delivery: You completed payment successfully but did not receive access to the product within 48 hours, and our support team is unable to resolve the delivery issue within a further 48 hours.
• Duplicate charge: You were charged more than once for the same product because of a technical error.
• Unauthorized transaction: Your payment method was used without your authorization, as verified through your bank or payment processor.
• Corrupted or inaccessible file: The product file is defective, and we are unable to provide a working replacement within a reasonable time.

In any of these cases, contact us within 7 days of the transaction date and provide proof of payment (transaction ID or receipt) so that we can investigate and resolve the issue.

4. Pay-As-You-Want Products

Some products are offered under a "Pay As You Want" model, which allows you to choose the amount you pay. Because the payment amount is entirely at your discretion, these products are not eligible for refunds under any circumstances; there is no fixed purchase price to reverse.

5. Purchases Through Selar or Other Marketplaces

If you purchased a PROLINKLAB product through Selar or another third-party marketplace, that platform's own refund and dispute-resolution process may apply in addition to this Policy. We recommend keeping your marketplace receipt and contacting PROLINKLAB support directly first so that we can assist you promptly, regardless of where the purchase was made.

6. Affiliate Commission Impact

If a transaction is refunded under the limited exceptions in Section 3, any commission paid to an affiliate for that transaction will be reversed or deducted from the affiliate's future payout, in accordance with our affiliate program terms.

7. How to Request Assistance

To report a non-delivery, duplicate charge, or unauthorized transaction, contact us and provide your full name, the product purchased, the payment method used, and your transaction reference:

Email: eyong.victor920@gmail.com

WhatsApp: +237 677 598 930

We aim to acknowledge all refund-related requests within 2 business days and resolve verified cases within 7–14 business days, depending on the response time of the relevant payment processor.

8. Chargebacks and Payment Disputes

If you believe a charge was made in error, please contact us directly before filing a chargeback or dispute with your bank or mobile money provider. Most issues can be resolved more quickly this way. Filing a chargeback for a properly delivered digital product without first attempting to resolve the matter with us may result in suspension of your access to PROLINKLAB products and communities.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective Date" above reflects the most recent version. The version of the Policy in effect at the time of your purchase governs that transaction.

10. Contact Us

PROLINKLAB ACADEMY: Yaoundé, Cameroon

Email: eyong.victor920@gmail.com

WhatsApp: +237 677 598 930